Terms of sale

This English version is provided for information. In the event of any discrepancy, the French version prevails.

Article 1 – Seller

The website daralmahome.com is operated by Agathe CHRETIEN, sole trader (entrepreneure individuelle), under the trade name Dar Alma, 64 Rue Murat, 33200 BORDEAUX, France, SIRET 99516997600017. Contact: contact@daralmahome.com, +33 6 07 57 76 35.

Article 2 – Scope

These terms apply to any order placed on daralmahome.com by a consumer. Placing an order implies acceptance of these terms.

Article 3 – Products

Our products are described and photographed with the greatest care. As they are embroidered by hand, slight variations in colour, size or pattern may exist from one piece to another; these do not constitute a defect.

Article 4 – Prices

Prices are shown in euros. VAT not applicable, article 293 B of the French General Tax Code. Shipping costs, including customs duties and import taxes, are shown before the order is confirmed.

Article 5 – Ordering and payment

The order is confirmed once payment has been made. Payment is made securely by credit card or by the other methods offered at checkout. An order confirmation is sent to you by email.

Article 6 – Delivery

Products are shipped to the address given when ordering, within 1 to 3 business days of payment. Estimated delivery times are 7 to 12 business days for France and the European Union, 10 to 20 business days for the United States and Canada, and 2 to 5 business days for Morocco. Unless otherwise agreed, delivery takes place no later than 30 days after the order. The risk of loss or damage passes to the customer when they take physical possession of the parcel.

Article 7 – Right of withdrawal

The customer has 14 days from receipt of the products to exercise their right of withdrawal, without having to give a reason. The terms (return address, costs, refund) are set out in our refund policy.
Model withdrawal form – To Dar Alma, 64 Rue Murat, 33200 BORDEAUX, France, contact@daralmahome.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [product], ordered on [date] / received on [date]. Customer name, address, date, signature (only if this form is notified on paper).

Article 8 – Legal guarantees

Products benefit from the legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code), which entitles the customer to repair or replacement of the goods, or failing that a refund, in the event of a lack of conformity appearing within two years of delivery. They also benefit from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Article 9 – Personal data

The data collected is necessary to process orders. How it is used is described in our privacy policy.

Article 10 – Mediation and disputes

In the event of a dispute, the customer may contact Dar Alma by email to find an amicable solution. Failing that, they may refer the matter free of charge to the consumer mediator: [name and contact details of the mediator – to be completed]. These terms are governed by French law.